Refund Policy

1. Scope of this policy

Roamly sells digital credit top-ups and related digital-service access. Payments are processed by Paddle, which acts as merchant of record for applicable transactions. This page summarizes how Roamly handles refund requests for those purchases and should be read together with Paddle's buyer-facing terms and refund rules.

2. General rule for digital credit purchases

Unless required by applicable law, completed purchases of Roamly digital credits are generally non-refundable and non-exchangeable, especially after the credits have been delivered, consumed, partially used, or applied to unlock paid features.

• Refund eligibility may be affected by whether credits were already granted, spent, or restored.
• If a refund is approved, related credits, access, or benefits may be removed, reversed, or adjusted.

3. Mandatory consumer rights

Nothing in this policy limits rights that cannot be waived under applicable consumer protection law. Where mandatory law gives you a withdrawal, cancellation, defect, or refund right, that right applies even if a purchase would otherwise be treated as non-refundable under this policy.

4. When a refund may be considered

Roamly or Paddle may consider a full or partial refund in situations such as:

• a charge made in error or duplicate purchase;
• a material technical defect that prevents access to purchased Roamly functionality and that Roamly cannot resolve in a reasonable time;
• a refund right required by applicable law;
• other cases approved at Roamly's or Paddle's discretion.

5. When a refund may be declined

To the maximum extent permitted by law, a request may be declined where:

• credits were already fully or partly consumed;
• the purchase delivered immediate access and no legal refund right applies;
• there is evidence of fraud, abuse, manipulation, chargeback abuse, or breach of Roamly terms;
• the issue arises from third-party outages, device limitations, unsupported environments, or circumstances outside Roamly's reasonable control and no legal refund right applies.

6. How to request a refund

If your purchase was processed by Paddle, you should first use the Paddle receipt, billing link, or buyer support flow associated with your transaction. Paddle maintains the payment record and handles payment-side refund processing to the original payment method where applicable.

• You can also contact Roamly at support@vavic.org for technical issues, product-access problems, or to provide context for a refund request.
• When contacting support, include the transaction email address, purchase date, amount, and a short description of the issue.

7. Processing and timing

If a refund is approved, it is generally returned through the original payment method by Paddle or the relevant payment provider. Processing times depend on Paddle, the payment method, banking networks, and any platform review requirements. Roamly does not control the timing once a refund is initiated through the payment processor.

8. Chargebacks and payment disputes

Please contact Paddle or Roamly before starting a chargeback where possible. If you open a payment dispute, Roamly may temporarily suspend related credits, purchased benefits, or account access while the matter is reviewed. This does not limit any non-waivable right you may have to dispute a charge under applicable law or card-scheme rules.

9. Policy updates

Roamly may update this policy from time to time. The version published at the time of your transaction or as otherwise required by law will govern that transaction.

10. Contact

For Roamly product and access issues, contact support@vavic.org. For Paddle transaction handling, receipt access, and payment-side refund workflows, use the links and support options provided by Paddle for your purchase.