Email Support
Send us a message and we'll get back to you within 24–48 hours.
support@vavic.orgHow can we help?
Find answers to common questions or reach out to our team. We're here to make your couple travel planning effortless.
Refund Policy
Need a refund? Review our policy for credit purchases and subscriptions.
View PolicyAccount Deletion
Want to delete your account and all associated data? Submit a request.
Request Deletion🗺️ Trip Planning
Create trips, add days, manage items, set budgets, and collaborate with your partner in real time.
🤖 AI Features
Generate full day-by-day itineraries, optimize your daily route, and get AI-powered place suggestions using credits.
💳 Credits & Billing
Earn credits from rewarded ads, purchase credit packs, and understand how credits are spent on AI features.
💑 Couple Features
Connect with your partner via code, share wishlists, plan trips together, and sync in real time.
📍 Wishlist & Places
Save dream destinations, search for places, organize by city or vibe, and promote saves into trip days.
🎁 Surprise Mode
Plan secret romantic moments for your partner and reveal them at the perfect time during a trip.
✅ Trip Checklist
Track what to pack, book, buy, and remember — with shared and per-partner checklist items.
📸 Trip Memories
Capture and revisit trip moments with AI-generated story images to remember your travels together.
🔔 Notifications
Get notified when your partner edits a trip, adds a wishlist item, or when a surprise is revealed.
🌤️ Weather & Info
View weather forecasts for your trip dates and destination to plan activities accordingly.
📱 App & Account
Login issues, password resets, profile settings, and app performance troubleshooting.
🔒 Privacy & Data
How we handle your data, what we collect, and how to request deletion of your information.
Frequently Asked Questions
How do I reset my password?
Open the Roamly app, tap "Log in", then tap "Forgot password". Enter your email address and follow the reset link sent to your inbox. The link expires after 60 minutes.
How do I connect with my partner?
Go to the Profile section in the app and generate a couple code. Share that code with your partner so they can attach to your couple. Alternatively, send an invitation via email — your partner will be prompted to download the app, then generate their own code and attach to your couple.
How do credits work?
Credits are used for AI-powered features like itinerary generation (costs vary by trip length) and day route optimization. You can earn free credits by watching rewarded ads, or purchase credit packs from the Credits section in the app.
Can I get a refund for purchased credits?
Please review our Refund Policy for full details on eligibility and how to request a refund.
How do I delete my account?
You can request account deletion from our Request Account Deletion page. We process deletion requests within 30 days. All your trips, wishlists, and personal data will be permanently removed.
The AI generated incorrect locations. What should I do?
AI-generated itineraries are suggestions based on your preferences and destination data. You can regenerate the itinerary for different results, manually edit individual stops, or contact support@vavic.org if you consistently see poor results for a specific destination.
Why was my AI generation empty or incomplete?
This can happen if the destination is very remote or if there was a temporary service issue. Try regenerating — each attempt uses credits only if the AI returns a valid result. If credits were deducted without results, contact support for a credit restoration.
How do I share my trip with others?
Open your trip, tap the share icon, and choose a share format. You can share a link that others can view.